Effective Date: September 22, 2023

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since
your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such
as food, flowers, newspapers, or magazines cannot be returned. We also do not
accept products that are intimate or sanitary goods, hazardous materials, or
flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items
  • Raw Food Items. 

To complete your return, we require a receipt or proof
of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing
    parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you of
the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your
refund is officially posted.

Next, contact your bank. There is often some processing time before a refund
is posted.

If you’ve done all of this and you still have not received your refund yet,
please contact us at {ethos@ethosagroenergy.in}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at {ethos@ethosagroenergy.in} and send
your item to: Ethos Agronomy and Green Energy Pvt Ltd, NH-30, Jagdamba Mandir
Road, Bahadurpur, Bakhtiyarpur, Patna (Bihar) – 803202. INDIA(IN).

Gifts

If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had
the order shipped to themselves to give to you later, we will send a refund to
the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: Ethos Agronomy and
Green Energy Pvt Ltd, NH-30, Jagdamba Mandir Road, Bahadurpur, Bakhtiyarpur,
Patna (Bihar) – 803202. INDIA(IN).

You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product
to reach you may vary.

If you are returning more expensive items, you may consider using a
trackable shipping service or purchasing shipping insurance. We don’t guarantee
that we will receive your returned item.

User Restrictions

Age
Requirement: You must be at least 18 years old to use the Platform or, if
the legal age in your jurisdiction is higher, you must meet that age
requirement.

Account
Security: You are responsible for maintaining the security of your account
credentials and for all activities that occur under your account.

Prohibited
Activities: You may not use the Platform for any unlawful, fraudulent, or
unauthorized purpose. This includes but is not limited to hacking, phishing, or
engaging in any activity that may disrupt the Platform’s operation.

Termination:
We reserve the right to terminate or suspend your access to the Platform at our
sole discretion, without notice, for any violation of these terms and
conditions.

Need help?

Contact us for questions related to refunds and returns.

email: ethos@ethosagroenergy.in

mobile: +91-8789307033

Thank you for using [Ethos Mart]. We appreciate your compliance with these terms and look forward to
providing you with a positive and safe experience.

 

.Effective Date: September 22, 2023